The deal, in plain English.

GGC Virtual Assistants builds and runs operational systems for businesses: a customer-facing website, a back-end operations webapp, documented workflows and SOPs, and a trained virtual assistant who runs it all — managed by our team.

Every engagement starts with a free conversation about the role you need filled. Paid work begins only after you choose a plan and sign your agreement.

Your plan and pricing are confirmed in writing in your signed agreement before you pay anything. Every assistant hired by a client is background-checked, and you may request a copy of the background documents at any time.

You can cancel your monthly plan at any time. Need to move a scheduled call? Let us know and we\'ll reschedule.

If you're given access to a client portal, keep your sign-in link and email access secure. You're responsible for activity under your account. Tell us right away if you think someone else has access to it.

Everything you share with us — your processes, numbers, systems, recordings, and documents — is your confidential business information. We use it only to serve you, never share it with other clients or third parties, and never publish it. We're happy to sign a mutual NDA before your first call if you'd like one.

Once you've paid for a build, the website, workflows, and SOPs we created for your business are yours. We keep ownership of our own internal templates, tooling, and general know-how — but not your business's system or data.

We work hard to launch every project within 1–2 weeks, but timelines can shift for reasons outside our control — delayed feedback, third-party services, or scope changes. We'll always tell you honestly where things stand. We don't guarantee specific business results (revenue, traffic, savings); we guarantee the work described in your agreement.

To the fullest extent the law allows, GGC isn't liable for indirect or consequential losses, and our total liability for any claim is capped at the fees you paid us in the three months before it arose. Nothing here limits liability that can't be limited by law.

If we change these terms, we'll post the updated version on this page with a new date. For active clients, material changes to pricing or scope will always be confirmed in writing before they apply to you.

Questions about these terms? Email office@ggcva.com.